24PinTech Wiki - User contributions [en]

Welcome to the 24PinTech Wiki!

2018-04-20T20:11:32Z

Bwhitworth:

[[File:Logo-extended.jpg|733x188px|center]]

__NOTOC__

== Who are we? ==
The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technological based, which prompted us to create the company. The company will allow students to be able to gain experience in Information Technology, thus preparing them for future careers within the technology industry. As part of the training program, employees will be certified in various courses, including but not limited to, the A+ Certificate, CCNA certification and multiple TestOut Course certifications. We also partner with [https://www.azstrut.org/ AZStRUT] to help them repair old computers which will be given back out, giving employees great hands-on hardware repair and software diagnosis experience.

[https://youtu.be/LWSuHAxm-n8 24PinTech Commercial]

== What do we do? ==
Computer Service Technicians assets, repair, and maintain computers for companies, businesses, or consumers.

== What are our obligations? ==
Service Technicians are responsible for installing and repairing internal and external components, implementing proper security settings and programs, installing operating systems and software, making a system’s performance efficient and smooth, and helping customers better understand how to maintain their system(s). As a result of the constitutional struggle to win over our German fellow-countrymen to our side the party had established its predominance in the Reichstag and for a whole year before it actually assumed power it already had the right to demand this power for itself, even according to the principles of the parliamentary-democratic system. But it was essential for the National Socialist Revolution that this party should put forward demands which of themselves would involve a real revolutionary change in the principles and institutions of government hitherto in force.

== What are our skills? ==

*'''Analytical Skills:''' Computer repair technicians need to be able to solve issues that might not have a clear solution. Being able to experiment and use trial and error is important.
*'''Troubleshooting:''' Computer repair technicians must be able to diagnose, repair and test computer problems as they arise
*'''Communication:''' Computer repair technicians have to ask questions and listen to customers in order to find out the issue, explain the problem in a clear and understandable way, and give them options for repair or replacement.
*'''IT Skills:''' Using diagnostic tools to assess or monitor computer systems requires knowledge of IT skills.
*'''Dexterity:''' Computer repair technicians use their hands to manipulate objects within the computer.

== Social Media Stuff! ==

*'''Website:''' [https://24pin.tech/ 24pin.tech]
*'''Twitter:''' [https://twitter.com/ @24PinTech]

Welcome to the 24PinTech Wiki!

2018-04-20T20:07:50Z

Bwhitworth:

[[File:Logo-extended.jpg|733x188px|center]]

__NOTOC__

== Who are we? ==
The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technological based, which prompted us to create the company. The company will allow students to be able to gain experience in Information Technology, thus preparing them for future careers within the technology industry. As part of the training program, employees will be certified in various courses, including but not limited to, the A+ Certificate, CCNA certification and multiple TestOut Course certifications. We also partner with [https://www.azstrut.org/ AZStRUT] to help them repair old computers which will be given back out, giving employees great hands-on hardware repair and software diagnosis experience.

[https://youtu.be/LWSuHAxm-n8 24PinTech Commercial]

== What do we do? ==
Computer Service Technicians assets, repair, and maintain computers for companies, businesses, or consumers.

== What are our obligations? ==
Service Technicians are responsible for installing and repairing internal and external components, implementing proper security settings and programs, installing operating systems and software, making a system’s performance efficient and smooth, and helping customers better understand how to maintain their system(s). As a result of the constitutional struggle to win over our German fellow-countrymen to our side the party had established its predominance in the Reichstag and for a whole year before it actually assumed power it already had the right to demand this power for itself, even according to the principles of the parliamentary-democratic system. But it was essential for the National Socialist Revolution that this party should put forward demands which of themselves would involve a real revolutionary change in the principles and institutions of government hitherto in force

== What are our skills? ==

*'''Analytical Skills:''' Computer repair technicians need to be able to solve issues that might not have a clear solution. Being able to experiment and use trial and error is important.
*'''Troubleshooting:''' Computer repair technicians must be able to diagnose, repair and test computer problems as they arise
*'''Communication:''' Computer repair technicians have to ask questions and listen to customers in order to find out the issue, explain the problem in a clear and understandable way, and give them options for repair or replacement.
*'''IT Skills:''' Using diagnostic tools to assess or monitor computer systems requires knowledge of IT skills.
*'''Dexterity:''' Computer repair technicians use their hands to manipulate objects within the computer.

== Social Media Stuff! ==

*'''Website:''' [https://24pin.tech/ 24pin.tech]
*'''Twitter:''' [https://twitter.com/ @24PinTech]

Email Templates

2018-03-23T19:48:22Z

Bwhitworth: /* Initial Email */

== Things To Keep in Mind ==
Please remember to send a courtesy copy of every email (CC) to Mr. Chamberlain at bchamberlain@musd20.org.
Remember to remain professional in every email you send, no matter how difficult the customer.
Always get permission in written form (usually by email) to take apart a device if you must.

== Initial Email ==
<pre>
Hello [insert client name],

I am [insert name here] from 24 Pin Technologies, I am contacting you about your [short description of issue].

We are ready to diagnose your device. You may drop your device off during your lunch or seventh hour in room 118.

If possible, please provide a description of your issue, and also a description of your device, if you have yet to. [Optional Line]

Respectfully,
24 Pin Technologies Team
</pre>

== Reminder Email ==
This reminder email is to be sent after two business days with no response from the customer. Send this email twice before closing their work order.
<pre>
Hello [insert name here],

I just wanted to follow up with you about your [insert device here]. If you are still interested in doing business with us, please email me back as soon as possible. If we do not hear back from you within 2 business days, we will close your work order.

Respectfully,
24 Pin Technologies Team
</pre>

== Closing a Work Order Due to No Responses ==
This is to be sent after sending the reminder email twice and there is still no response. The mentioned work order must be closed afterward.
<pre>
Hello [insert name here],

Thank you for choosing 24 Pin Technologies for your technology needs. We have made several attempts to contact you, and you did not respond. Since we have yet to hear back from you, we must close your work order. If you would like to reopen it, please revisit our website and fill out the support form. Thanks!

Respectfully,
24 Pin Technologies Team
</pre>

== Customer Satisfaction Survey ==
After a work order is successfully completed, send this when the work order is closed.
<pre>
Hello [insert name here],

Thank you for choosing 24 Pin Technologies to resolve your issue. We greatly appreciate your business and invite you to take a short customer satisfaction survey to evaluate your recent interaction with our team. We want to put customer satisfaction first, and we would appreciate your input. We use the survey to evaluate our technicians, and will use your data to improve all future interactions with 24 Pin Technologies. Your assigned technician(s) was/were [enter name here]. We hope to work with you again!

The survey can be found here: https://docs.google.com/forms/d/1qctPvELG0U_VkK9zzBuWbRJ66RHETHMxhx6SIAsMpMg

Respectfully,
24 Pin Technologies Team
</pre>

== Follow-Up ==
One week after a work order is completed, send this to see how their device is doing.
<pre>
Hello [insert name here],
Thank you for choosing 24 Pin Technologies! We wanted to check in and see how your device is doing. If you would not mind, we have some questions for you.
Have you found our work satisfactory?
Are there any other issues that have come up?
We appreciate your business and your time.
Respectfully,
24 Pin Technologies Team
</pre>

== When Temporarily Closed ==
This template is to be used when we are temporarily closed for one reason or another.
<pre>
Hello [insert name here],

We are currently closed because [insert reason here]. We are currently unable to process your request, but we will get back to you as soon as we are reponed!

Sincerely,
The 24 Pin Technologies Team
</pre>

Creating bootable drives

2018-03-05T19:46:14Z

Bwhitworth:

<div id="wip">PAGE IS UNDER CONSTRUCTION</div>

'''Before continuing, make sure you have a storage device such as a Flash Drive or a SD card of at least 16 GB's or more storage. If lower than 16GB's, your OS may not successfully install properly.'''
== Find your OS ==
Making a bootable drive requires a Operating System to be download beforehand

Here are some Operating System's you may download ''(Not limited to these)'':
*[https://www.microsoft.com/en-us/software-download/windows10 Windows 10]
**You may use the Windows installation media tool to install your OS onto a flash drive instead of Rufus or Etcher
*[https://www.ubuntu.com/download/desktop Linux Ubuntu]
*[https://linuxmint.com/download.php Linux Mint]
==USB Flash Drive Installation==
You may use an external hard disk such as a SSD or HDD but I suggest using a flash drive for the portability.
To install an OS onto a flash drive, please check that all data has been backed up from that flash drive and install the application [https://rufus.akeo.ie/ Rufus]
[[File:rufus_image.png|280px|thumb|right|Rufus]]
*Before opening Rufus, make sure your flash drive is plugged in and you can access it from File Explorer
**If it is a brand new flash drive, plug it into the computer and make sure to map a letter to the drive using disk management (You may follow these [https://goo.gl/ZLmu84 procedures])

Creating bootable drives

2018-03-05T19:45:49Z

Bwhitworth:

<div id="wip">PAGE IS UNDER CONSTRUCTION</div>

'''Before continuing, make sure you have a storage device such as a Flash Drive or a SD card of at least 16 GB's or more storage. If lower than 16GB's, your OS may not successfully install properly.'''
== Find your OS ==
Making a bootable drive requires a Operating System to be download beforehand

Here are some Operating System's you may download ''(Not limited to these)'':
*[https://www.microsoft.com/en-us/software-download/windows10 Windows 10]
**You may use the Windows installation media tool to install your OS onto a flash drive instead of Rufus or Etcher
*[https://www.ubuntu.com/download/desktop Linux Ubuntu]
*[https://linuxmint.com/download.php Linux Mint]
==USB Flash Drive Installation==
*You may use an external hard disk such as a SSD or HDD but I suggest using a flash drives for the portability.
To install an OS onto a flash drive, please check that all data has been backed up from that flash drive and install the application [https://rufus.akeo.ie/ Rufus]
[[File:rufus_image.png|280px|thumb|right|Rufus]]
*Before opening Rufus, make sure your flash drive is plugged in and you can access it from File Explorer
**If it is a brand new flash drive, plug it into the computer and make sure to map a letter to the drive using disk management (You may follow these [https://goo.gl/ZLmu84 procedures])

Creating bootable drives

2018-03-02T18:37:01Z

Bwhitworth:

<div id="wip">PAGE IS UNDER CONSTRUCTION</div>

'''Before continuing, make sure you have a storage device such as a Flash Drive or a SD card of at least 16 GB's or more storage. If lower than 16GB's, your OS may not successfully install properly.'''
== Find your OS ==
Making a bootable drive requires a Operating System to be download beforehand

Here are some Operating System's you may download ''(Not limited to these)'':
*[https://www.microsoft.com/en-us/software-download/windows10 Windows 10]
**You may use the Windows installation media tool to install your OS onto a flash drive instead of Rufus or Etcher
*[https://www.ubuntu.com/download/desktop Linux Ubuntu]
*[https://linuxmint.com/download.php Linux Mint]
==USB Flash Drive Installation==
To install an OS onto a flash drive, please check that all data has been backed up from that flash drive and install the application [https://rufus.akeo.ie/ Rufus]
[[File:rufus_image.png|280px|thumb|right|Rufus]]
*Before opening Rufus, make sure your flash drive is plugged in and you can access it from File Explorer
**If it is a brand new flash drive, plug it into the computer and make sure to map a letter to the drive using disk management (You may follow these [https://goo.gl/ZLmu84 procedures])

Creating bootable drives

2018-03-02T18:35:17Z

Bwhitworth:

<div id="wip">PAGE IS UNDER CONSTRUCTION</div>

'''Before continuing, make sure you have a storage device such as a Flash Drive or a SD card of at least 16 GB's or more storage. If lower than 16GB's, your OS may not successfully install properly.'''
== Find your OS ==
Making a bootable drive requires a Operating System to be download beforehand

Here are some Operating System's you may download ''(Not limited to these)'':
*[https://www.microsoft.com/en-us/software-download/windows10 Windows 10]
**You may use the Windows installation media tool to install your OS onto a flash drive instead of Rufus or Etcher
*[https://www.ubuntu.com/download/desktop Linux Ubuntu]
*[https://linuxmint.com/download.php Linux Mint]
==USB Flash Drive Installation==
To install an OS onto a flash drive, please check that all data has been backed up from that flash drive and install the application '''[https://rufus.akeo.ie/ Rufus]'''
[[File:rufus_image.png|280px|thumb|right|Rufus]]
*Before opening Rufus, make sure your flash drive is plugged in and you can access it from File Explorer
**If it is a brand new flash drive, plug it into the computer and make sure to map a letter to the drive using disk management (You may follow these [https://goo.gl/ZLmu84 procedures])

Creating bootable drives

2018-03-01T19:14:35Z

Bwhitworth:

<div id="wip">PAGE IS UNDER CONSTRUCTION</div>

'''Before continuing, make sure you have a storage device such as a Flash Drive or a SD card of at least 16 GB's or more storage. If lower than 16GB's, your OS may not successfully install properly.'''
== Find your OS ==
Making a bootable drive requires a Operating System to be download beforehand

Here are some Operating System's you may download ''(Not limited to these)'':
*'''[https://www.microsoft.com/en-us/software-download/windows10 Windows 10]'''
**You may use the Windows installation media tool to install your OS onto a flash drive instead of Rufus or Etcher
*'''[https://www.ubuntu.com/download/desktop Linux Ubuntu]'''
*'''[https://linuxmint.com/download.php Linux Mint]'''
==USB Flash Drive Installation==
To install an OS onto a flash drive, please check that all data has been backed up from that flash drive and install the application '''[https://rufus.akeo.ie/ Rufus]'''
[[File:rufus_image.png|280px|thumb|right|Rufus]]

Creating bootable drives

2018-02-28T20:21:37Z

Bwhitworth:

'''PAGE IS UNDER CONSTRUCTION'''

'''Before continuing, make sure you have a storage device such as a Flash Drive or a SD card of at least 16 GB's or more storage. If lower than 16GB's, your OS may not successfully install properly.'''
== Find your OS ==
Making a bootable drive requires a Operating System to be download beforehand

Here are some Operating System's you may download ''(Not limited to these)'':
*'''[https://www.microsoft.com/en-us/software-download/windows10 Windows 10]'''
**You may use the Windows installation media tool to install your OS onto a flash drive instead of Rufus or Etcher
*'''[https://www.ubuntu.com/download/desktop Linux Ubuntu]'''
*'''[https://linuxmint.com/download.php Linux Mint]'''
==USB Flash Drive Installation==
To install an OS onto a flash drive, please check that all data has been backed up from that flash drive and install the application '''[https://rufus.akeo.ie/ Rufus]'''
[[File:rufus_image.png|280px|thumb|right|Rufus]]

File:Rufus image.png

2018-02-28T20:11:14Z

Bwhitworth:

Creating bootable drives

2018-02-28T20:04:14Z

Bwhitworth:

'''Before continuing, make sure you have a storage device such as a Flash Drive or a SD card of at least 16 GB's or more storage. If lower than 16GB's, your OS may not successfully install properly.'''
== Find your OS ==
Making a bootable drive requires a Operating System to be download beforehand

Here are some Operating System's you may download ''(Not limited to these)'':
*'''[https://www.microsoft.com/en-us/software-download/windows10 Windows 10]'''
**You may use the Windows installation media tool to install your OS onto a flash drive instead of Rufus or Etcher
*'''[https://www.ubuntu.com/download/desktop Linux Ubuntu]'''
*'''[https://linuxmint.com/download.php Linux Mint]'''

Creating bootable drives

2018-02-28T19:58:41Z

Bwhitworth: Created page with "'''Before continuing, make sure you have a storage device such as a Flash Drive or a SD card of at least 16 GB's or more storage. If lower than 16GB's, your OS may not success..."

'''Before continuing, make sure you have a storage device such as a Flash Drive or a SD card of at least 16 GB's or more storage. If lower than 16GB's, your OS may not successfully install properly.'''
== Find your OS ==
Making a bootable drive requires a Operating System to be download beforehand

Here are some Operating System's you may download (Not limited to these):
*[https://www.microsoft.com/en-us/software-download/windows10 Windows 10] (You may use the Windows installation media tool to install your OS onto a flash drive instead of Rufus or Etcher)
*[https://www.ubuntu.com/download/desktop Linux Ubuntu]
*[https://linuxmint.com/download.php Linux Mint]

Email Templates

2018-02-06T18:45:15Z

Bwhitworth: /* Initial Email */

== Initial Email (CC CHAMBERLAIN) ==
This email is to be sent when making first contact with a new customer.
<pre>
Hello [insert name here],

I am [enter your name(s) here] from 24 Pin Technologies, I am contacting you about [Give simple description of issue].

We are ready to diagnose your device. Please drop off your device and charger during either lunch hour in Room 118 at your earliest convenience. Thank you for choosing 24 Pin Technologies!

Respectfully,
24 Pin Technologies Team
</pre>

== Reminder Email ==
This reminder email is to be sent after two business days with no response from the customer. Send this email twice before closing their work order.
<pre>
Hello [insert name here],

I just wanted to follow up with you about your [insert device here]. If you are still interested in doing business with us, please email me back as soon as possible. If we do not hear back from you within 2 business days, we will close your work order.

Respectfully,
24 Pin Technologies Team
</pre>

== Closing a Work Order Due to No Responses ==
This is to be sent after sending the reminder email twice and there is still no response. The mentioned work order must be closed afterward.
<pre>
Hello [insert name here],

Thank you for choosing 24 Pin Technologies for your technology needs. We have made several attempts to contact you, and you did not respond. Since we have yet to hear back from you, we must close your work order. If you would like to reopen it, please revisit our website and fill out the support form. Thanks!

Respectfully,
24 Pin Technologies Team
</pre>

== Customer Satisfaction Survey ==
After a work order is successfully completed, send this when the work order is closed.
<pre>
Hello [insert name here],

Thank you for choosing 24 Pin Technologies to resolve your issue. We greatly appreciate your business and invite you to take a short [https://docs.google.com/forms/d/1qctPvELG0U_VkK9zzBuWbRJ66RHETHMxhx6SIAsMpMg/edit Customer Satisfaction Survey] to evaluate your recent interaction with our team. We want to put customer satisfaction first, and we would appreciate your input. We use the survey to evaluate our technicians, and will use your data to improve all future interactions with 24 Pin Technologies. Your assigned technician(s) was/were [enter name here]. We hope to work with you again!

Respectfully,
24 Pin Technologies Team
</pre>

== Follow-Up ==
One week after a work order is completed, send this to see how their device is doing.
<pre>
Hello [insert name here],
Thank you for choosing 24 Pin Technologies! We wanted to check in and see how your device is doing. If you would not mind, we have some questions for you.
Have you found our work satisfactory?
Are there any other issues that have come up?
We appreciate your business and your time.
Respectfully,
24 Pin Technologies Team
</pre>

Email Templates

2018-02-06T18:44:42Z

Bwhitworth:

== Initial Email ==
This email is to be sent when making first contact with a new customer.
<pre>
Hello [insert name here],

I am [enter your name(s) here] from 24 Pin Technologies, I am contacting you about [Give simple description of issue].

We are ready to diagnose your device. Please drop off your device and charger during either lunch hour in Room 118 at your earliest convenience. Thank you for choosing 24 Pin Technologies!

Respectfully,
24 Pin Technologies Team
</pre>

== Reminder Email ==
This reminder email is to be sent after two business days with no response from the customer. Send this email twice before closing their work order.
<pre>
Hello [insert name here],

I just wanted to follow up with you about your [insert device here]. If you are still interested in doing business with us, please email me back as soon as possible. If we do not hear back from you within 2 business days, we will close your work order.

Respectfully,
24 Pin Technologies Team
</pre>

== Closing a Work Order Due to No Responses ==
This is to be sent after sending the reminder email twice and there is still no response. The mentioned work order must be closed afterward.
<pre>
Hello [insert name here],

Thank you for choosing 24 Pin Technologies for your technology needs. We have made several attempts to contact you, and you did not respond. Since we have yet to hear back from you, we must close your work order. If you would like to reopen it, please revisit our website and fill out the support form. Thanks!

Respectfully,
24 Pin Technologies Team
</pre>

== Customer Satisfaction Survey ==
After a work order is successfully completed, send this when the work order is closed.
<pre>
Hello [insert name here],

Thank you for choosing 24 Pin Technologies to resolve your issue. We greatly appreciate your business and invite you to take a short [https://docs.google.com/forms/d/1qctPvELG0U_VkK9zzBuWbRJ66RHETHMxhx6SIAsMpMg/edit Customer Satisfaction Survey] to evaluate your recent interaction with our team. We want to put customer satisfaction first, and we would appreciate your input. We use the survey to evaluate our technicians, and will use your data to improve all future interactions with 24 Pin Technologies. Your assigned technician(s) was/were [enter name here]. We hope to work with you again!

Respectfully,
24 Pin Technologies Team
</pre>

== Follow-Up ==
One week after a work order is completed, send this to see how their device is doing.
<pre>
Hello [insert name here],
Thank you for choosing 24 Pin Technologies! We wanted to check in and see how your device is doing. If you would not mind, we have some questions for you.
Have you found our work satisfactory?
Are there any other issues that have come up?
We appreciate your business and your time.
Respectfully,
24 Pin Technologies Team
</pre>

Email Templates

2018-02-06T18:44:14Z

Bwhitworth:

== Initial Email ==
This email is to be sent when making first contact with a new customer.
<pre>
Hello [insert name here],

I am [enter your name(s) here] from 24 Pin Technologies, I am contacting you about [Give simple description of issue].

We are ready to diagnose your device. Please drop off your device and charger during '''either lunch hour''' in '''Room 118''' at your earliest convenience. Thank you for choosing 24 Pin Technologies!

Respectfully,
24 Pin Technologies Team
</pre>

== Reminder Email ==
This reminder email is to be sent after two business days with no response from the customer. Send this email twice before closing their work order.
<pre>
Hello [insert name here],

I just wanted to follow up with you about your [insert device here]. If you are still interested in doing business with us, please email me back as soon as possible. If we do not hear back from you within 2 business days, we will close your work order.

Respectfully,
24 Pin Technologies Team
</pre>

== Closing a Work Order Due to No Responses ==
This is to be sent after sending the reminder email twice and there is still no response. The mentioned work order must be closed afterward.
<pre>
Hello [insert name here],

Thank you for choosing 24 Pin Technologies for your technology needs. We have made several attempts to contact you, and you did not respond. Since we have yet to hear back from you, we must close your work order. If you would like to reopen it, please revisit our website and fill out the support form. Thanks!

Respectfully,
24 Pin Technologies Team
</pre>

== Customer Satisfaction Survey ==
After a work order is successfully completed, send this when the work order is closed.
<pre>
Hello [insert name here],

Thank you for choosing 24 Pin Technologies to resolve your issue. We greatly appreciate your business and invite you to take a short [https://docs.google.com/forms/d/1qctPvELG0U_VkK9zzBuWbRJ66RHETHMxhx6SIAsMpMg/edit Customer Satisfaction Survey] to evaluate your recent interaction with our team. We want to put customer satisfaction first, and we would appreciate your input. We use the survey to evaluate our technicians, and will use your data to improve all future interactions with 24 Pin Technologies. Your assigned technician(s) was/were [enter name here]. We hope to work with you again!

Respectfully,
24 Pin Technologies Team
</pre>

== Follow-Up ==
One week after a work order is completed, send this to see how their device is doing.
<pre>
Hello [insert name here],
Thank you for choosing 24 Pin Technologies! We wanted to check in and see how your device is doing. If you would not mind, we have some questions for you.
Have you found our work satisfactory?
Are there any other issues that have come up?
We appreciate your business and your time.
Respectfully,
24 Pin Technologies Team
</pre>

Email Templates

2018-02-06T18:41:11Z

Bwhitworth: /* Initial Email */

Welcome to the 24PinTech Wiki!

2017-12-07T20:05:33Z

Bwhitworth: Bwhitworth moved page Main Page to Welcome to the 24PinTech Wiki

#REDIRECT [[Welcome to the 24PinTech Wiki]]