https://wiki.24pin.tech/api.php?action=feedcontributions&feedformat=atom&user=Jmusselwhite 2026-05-08T15:02:01Z User contributions MediaWiki 1.37.1 https://wiki.24pin.tech/index.php?title=Social_Media_and_Marketing&diff=886 2019-05-08T18:47:55Z

<p>Jmusselwhite: PIC</p> <hr /> <div>[[File:CRY.png|left|thumb|376x376px]]<br /> <br /> ==Social Media Account Info==</div>

Jmusselwhite https://wiki.24pin.tech/index.php?title=Social_Media_and_Marketing&diff=884 2019-05-08T18:41:58Z

<p>Jmusselwhite: Created page with &quot;== Social Media Account Info ==&quot;</p> <hr /> <div>== Social Media Account Info ==</div>

Jmusselwhite https://wiki.24pin.tech/index.php?title=User:Jmusselwhite&diff=612 2018-07-30T20:28:46Z

<p>Jmusselwhite: /* Introduction */</p> <hr /> <div>== Introduction ==<br /> My name is Joseph Musselwhite, but everyone calls me Joe. The reason i joined this class was so I could gain a little bit more experience in this field of work and because I love computers. Growing up I was never really exposed to PCs so my knowledge about them was not very good. Over the years I started to gain more knowledge and understanding of</div>

Jmusselwhite https://wiki.24pin.tech/index.php?title=Procedures&diff=607 2018-07-30T20:00:54Z

<p>Jmusselwhite: /* Work Order Procedure */</p> <hr /> <div>== Work Order Procedure ==<br /> <br /> '''Start from here if the customer has NOT entered a service/work form'''<br /> <br /> 1. Take the information that you got from the call (using the phone script) to input into the work order form. The google form from our site. Such as name phone number, etc. <br /> <br /> '''Start from here if the customer has already entered a work form.'''<br /> <br /> 2. Double check information is correct in the Google spreadsheet. Does it make sense?<br /> <br /> 3. Send an email that confirms that we have received the equipment and will begin working on the system (must respond within 24 hours).<br /> <br /> 4. Fill in columns M, N, P, and T. Those columns are Technician assigned, Initial Customer Contact, Date assigned, and Equipment given. All must be filled in before moving to Spiceworks.<br /> <br /> 5. Log into SpiceWorks, click on new ticket, and fill out the following categories: Summary, description, assigned to, and priority. Make sure the technician assigned in SpiceWorks is the same as the one on the google sheet.<br /> <br /> 6. After the ticket is created, contact the team member about it, either telling them face to face, or email, to inform them about their new ticket.<br /> <br /> 7.Let the assigned team member/s work on the issue.<br /> <br /> 8. Team members working on the issue will send an email update to assigned customer if needed (if there is a big change in functionality, or possible date of delivery). Assigned members should leave notes on a daily basis on spiceworks. After leaving notes in spiceworks, copy a shortened version into the google sheets. <br /> <br /> 9. After the issue is resolved and the equipment is DELIVERED, the team members can close the ticket.<br /> <br /> 10.After the ticket is closed and the equipment is delivered back to the customer in full functionality, the job assigner (same person that assigns jobs in spiceworks) sends an email with the satisfaction survey. Use customer satisfaction survey template.<br /> <br /> 11. Update the date completed, customer update, resolved, and recept # in the google sheet. <br /> <br /> 12. After customer has given feedback, give out compliments or constructive criticism if needed.</div>

Jmusselwhite https://wiki.24pin.tech/index.php?title=User:Jmusselwhite&diff=600 2018-07-26T20:27:28Z

<p>Jmusselwhite: Created page with &quot;== Introduction == My name is Joseph Musselwhite,but everyone calls me Joe. This is my first year in 24PinTech&quot;</p> <hr /> <div>== Introduction ==<br /> My name is Joseph Musselwhite,but everyone calls me Joe. This is my first year in 24PinTech</div>

Jmusselwhite