24PinTech Wiki - User contributions [en]

TestOut

2018-04-24T20:17:29Z

Zkalnasy:

== Basic ==

'''Description:'''

Testout is an online lab simulator used to educate students on aspects of a selected course and familiarize users with the respective work involved in the course. Here at 24PinTech we use TestOut as our experience builder and educator, working on our studies at home and/or whenever we are not assigned any work orders. We are required to complete a minimum of 3 hours of work and 5% of progress in our course a week, if no time is allowed in class for TestOut we are expected to complete it at home.

== Program ==

==== '''Format:''' ====
TestOut is presented in a straight-to-the-point format, progressing from page to page in a slide-show-esque style. The content is organized in a hierarchy descending from Chapters, to Sections, to individual pages. Chapters cover broad prospects of the selected course, and sections narrow down on specific details in said chapter. The pages varies from notes detailing the current chapter, video lessons going into depth on a subject, labs used to familiarize users with the coursework, and tests to assess what has been learned throughout the chapter.

==== Certifications: ====
TestOut offers a wide selection of professional certifications to specialize in, providing students to adjust their education to what field they would like to specialize in. Descriptions of the Certifications are copied from the TestOut catalog page.

* <blockquote>'''PC Pro:''' The main purpose of the TestOut PC Pro certification is to verify necessary skills to work as an IT support professional. In an IT support job, you’ll be asked to install, repair, configure, secure, and manage computer hardware, operating systems, and software in home or corporate environments. These are the most basic and foundational skills required of all IT professionals. Additionally, communication, listening and analysis skills are essentials for interacting with customers.</blockquote>
* <blockquote>'''Network Pro:''' The TestOut Network Pro certification measures an examinee's ability to perform tasks commonly performed by IT network professionals, including systems administrators, network administrators, network engineers and related careers. The core responsibilities of these job roles typically revolve around the management of hardware and software networking components and include IP configuration, setting up wireless and wired networks, managing networks, basic network security, software updates, hardware upgrades and network protocols. IT network professionals must also master fundamental computer support and maintenance which are covered in TestOut’s PC Pro certification exam.</blockquote>
* <blockquote>'''Security Pro:''' The TestOut Security Pro certification measures an examinee's ability to perform tasks commonly performed by IT security professionals such as network and systems administrators and IT security specialists. These professionals are typically responsible for helping to implement and maintain security protocols and best practices. Passing the TestOut Security Pro Certification means you are capable of implementing layered security through group policy objects, access control lists, wireless and wired local area network security measures, and workstation and mobile device security measures.</blockquote>
* <blockquote>'''Linux Pro:''' The TestOut Linux Pro Certification measures an examinee's ability to perform tasks commonly performed by IT professionals who work with a version of the Linux operating system. Linux training is beneficial in a variety of environments for a large number of IT careers and job descriptions. Such professionals include network and systems administrators, data center support specialists, senior support specialists, and security specialists. Real-world job tasks include managing hardware and software components, managing networks, managing users and file systems, setting up new systems, and general proficiency with the Linux command line.</blockquote>
* <blockquote>'''Server Pro: Install & Configure*:''' The TestOut Server Pro: Install and Configure certification exam measures an examinee's ability to perform real-world tasks using the Windows Server 2008 R2 and 2012 operating systems. These tasks are frequently performed by IT professionals in a variety of job roles, including network systems administrator, systems engineer, senior security specialist, and IT systems administrator. Examinees have the opportunity to exhibit competence performing core job tasks such as server installation and configuration, role and feature configuration, Hyper-V configuration, core network services, Active Directory administration, and Group Policy management.</blockquote>
* <blockquote>'''Server Pro: Manage & Administer*:''' The TestOut Server Pro: Manage & Administer certification exam measures an examinee's ability to perform real-world tasks using the Windows Server 2012 operating system. These tasks are frequently performed by IT professionals in a variety of job roles, including network systems administrator, systems engineer, senior security specialist, and IT systems administrator. Examinees have the opportunity to show competence performing core job tasks, such as Active Directory management, Group Policy configuration, file services management, DNS configuration, routing and remote access configuration, and deployment management.</blockquote>
* <blockquote>'''Server Pro: Advanced Services*:''' The TestOut Server Pro: Advanced Services certification exam measures an examinee's ability to perform real-world tasks using Windows Server 2012. These tasks are frequently performed by IT professionals in a variety of job roles, including network systems administrator, systems engineer, senior security specialist, IT systems administrator, and many others. Examinees have the opportunity to show competence performing core job tasks such as advanced Active Directory management, advanced storage management, server data protection, advanced DHCP and DNS configuration, high availability implementation, certificate management, and digital rights management.</blockquote>
* <blockquote>'''Server Pro 2016: Install and Storage:''' The TestOut Server Pro 2016: Install and Storage certification exam measures an examinee’s ability to perform real-world tasks using the Windows Server 2016 operating system. These tasks are performed by IT professionals in a variety of job roles, including network systems administrator, systems engineer, senior security specialist, and IT systems administrator. Examinees have the opportunity to exhibit competence through performing installation, configuration, and management tasks in Windows Server 2016. Technologies used include storage services, network services, file and print, virtualization, high availability, active directory, and group policy.</blockquote>
* <blockquote>'''Switching Pro*:''' The TestOut Switching Pro certification exam measures an examinee's ability to perform real-world tasks using the command line interface on Cisco switching devices. The tasks assessed in this exam are often performed by IT professionals in a variety of job roles, including computer security specialists, systems engineers, and network systems administrators. Switching Pro tasks include switch setup and configuration, switch Interface Configuration, VLAN configuration, TCP/IP configuration, spanning tree configuration, interVLAN routing, switch security, and EtherChannel configuration.</blockquote>
* <blockquote>'''Routing Pro*:''' The TestOut Routing Pro certification exam measures an examinee's ability to perform real-world tasks using the command line interface on Cisco routing devices. The tasks assessed in this exam are often performed by IT professionals in a variety of job roles, including computer security specialists, systems engineers, and network systems administrators. These tasks include IP routing implementation, OSPF routing configuration, access control list configuration, EIGRP routing configuration, DHCP server configuration, NAT configuration, router security, and high availability configuration.</blockquote>
* <blockquote>'''Desktop Pro:''' The TestOut Desktop Pro certification exam measures an examinee's ability to perform essential tasks in Microsoft Office productivity applications (Microsoft Word, Excel, and PowerPoint). Examinees have the opportunity to prove their proficiency using these applications to create word documents, spreadsheets, and presentation slides. These skills are beneficial in a wide variety of jobs across many different industries, such as business, IT, healthcare, and education. Desktop Pro certified individuals have greater career and job readiness, increased confidence, and increased job satisfaction.</blockquote>

(*) The Server Pro Certifications are combined under the same program of "Sever Pro," Routing and Switching Pro are combined as well under the name listed.

TestOut

2018-04-24T20:11:20Z

Zkalnasy: Added the "Certification" section under "Program"

TestOut

2018-04-10T19:39:02Z

Zkalnasy:

TestOut

2018-03-05T20:24:25Z

Zkalnasy:

Procedures

2017-12-08T20:05:07Z

Zkalnasy: Created page with "== Work Order Process == '''Start from here if the customer has NOT entered a service/work form''' 1. Take the information that you got from the call (using the phone script..."

== Work Order Process ==

'''Start from here if the customer has NOT entered a service/work form'''

1. Take the information that you got from the call (using the phone script) to input into the work order form. The google form from our site. Such as name phone number, etc.

'''Start from here if the customer has already entered a work form.'''

2. Double check information is correct in the Google spreadsheet. Does it make sense?

3. Send an email that confirms that we have received to equipment and will begin working on the system (must respond within 24 hours).

4. Fill in columns M, N, P, and T. Those columns are Technician assigned, Initial Customer Contact, Date assigned, and Equipment given. All must be filled in before moving to Spiceworks.

5. Log into spiceworks, click on new ticket, and fill out the following categories: Summary, description, assigned to, and priority. Make sure the tech assigned in spiceworks is the same as the one on the google sheet.

6. After the ticket is created, contact the team member about it, either telling them face to face, or email, to inform them about their new ticket.

7.Let the assigned team member/s work on the issue.

8. Team members working on the issue will send an email update to assigned customer if needed (if there is a big change in functionality, or possible date of delivery). Assigned members should leave notes on a daily basis on spiceworks. After leaving notes in spiceworks, copy a shortened version into the google sheets.

9. After the issue is resolved and the equipment is DELIVERED, the team members can close the ticket.

10.After the ticket is closed and the equipment is delivered back to the customer in full functionality, the job assigner (same person that assigns jobs in spiceworks) sends an email with the satisfaction survey. Use customer satisfaction survey template.

11. Update the date completed, customer update, resolved, and recept # in the google sheet.

12. After customer has given feedback, give out compliments or constructive criticism if needed.

Job Descriptions

2017-12-07T19:48:33Z

Zkalnasy: /* SOHO Support Job */

== SOHO Support Job ==

'''Company Description'''

The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technology, which prompted us to create the company. The company will allow the students to be able to gain experience in information technology, thus preparing them for future careers within the industry. As part of the training program, employees will be certified in various courses, including but not limited to the A+ Certificate, CCNA certification and multiple other TestOut Course certifications.

SOHO Support: The SOHO Support position is responsible for the support and management of a client’s local network upon order. The SOHO Support will function as a network administrator and must have experience in the computer networking field at minimum an understanding of local network connections and the troubleshooting associated with said network.

'''Responsibilities:'''
*Communicate effectively with peers and the client.
*Document all jobs done for a client and be able to have clear details.
*Set up and maintain a local network and properly secure it.
*Be respectful to the client and put them first when you are on the job.
*Troubleshoot local network problems and set up preventive measures against any future problems.
*Assist clients with any questions or request they may have as long as it falls into the jurisdiction and responsibility of the job field.

'''Qualifications:'''
*Previous experience with computer networking and setting up a small area network and maintaining it at minimum.
*Experience with router and modem settings and experience with the different settings inside of said devices.
*Experience with the Windows 7 Operating System or greater, experience with the Window’s networking tools and settings.
*Certifications in related field (CCNA, Testout Network Pro, etc.).

Job Descriptions

2017-12-07T19:47:18Z

Zkalnasy: Added SOHO Job description

== SOHO Support Job ==

'''Company Description'''
The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technology, which prompted us to create the company. The company will allow the students to be able to gain experience in information technology, thus preparing them for future careers within the industry. As part of the training program, employees will be certified in various courses, including but not limited to the A+ Certificate, CCNA certification and multiple other TestOut Course certifications.

SOHO Support: The SOHO Support position is responsible for the support and management of a client’s local network upon order. The SOHO Support will function as a network administrator and must have experience in the computer networking field at minimum an understanding of local network connections and the troubleshooting associated with said network.

'''Responsibilities:'''
*Communicate effectively with peers and the client.
*Document all jobs done for a client and be able to have clear details.
*Set up and maintain a local network and properly secure it.
*Be respectful to the client and put them first when you are on the job.
*Troubleshoot local network problems and set up preventive measures against any future problems.
*Assist clients with any questions or request they may have as long as it falls into the jurisdiction and responsibility of the job field.

'''Qualifications:'''
*Previous experience with computer networking and setting up a small area network and maintaining it at minimum.
*Experience with router and modem settings and experience with the different settings inside of said devices.
*Experience with the Windows 7 Operating System or greater, experience with the Window’s networking tools and settings.
*Certifications in related field (CCNA, Testout Network Pro, etc.).