ITop - Revision history

Bsanders: /* What is iTop? */ Capitalization

2019-05-06T13:01:20Z

What is iTop?: Capitalization

← Older revision		Revision as of 13:01, 6 May 2019
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	It includes:		It includes:
	* A complete CMDB (Configuration ~~management database~~) to document and manage the IT inventory.		* A complete CMDB (Configuration Management Database) to document and manage the IT inventory.
	* An Incident management module to track and communicate about all issues occurring in the IT.		* An Incident management module to track and communicate about all issues occurring in the IT.
	* A change management module to plan and track the changes to the IT environment.		* A change management module to plan and track the changes to the IT environment.

2019-04-30T20:54:06Z

Requests assigned to me: Finished this section

← Older revision		Revision as of 20:54, 30 April 2019
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	==== Requests assigned to me ====		==== Requests assigned to me ====

			This allows the user to easily view all requests that have been assigned to the current account that they have signed in as (This is referring to requests like help desk tickets).

	== Admin Tools ==		== Admin Tools ==

2018-08-29T16:53:13Z

Helpdesk: more text/info

← Older revision		Revision as of 16:53, 29 August 2018
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	This allows for you to search for user requests, and allows for you to search using many different identifying items for search.		This allows for you to search for user requests, and allows for you to search using many different identifying items for search.

			=== Shortcuts ===

			Helpdesk has some shortcuts below this section to access different portions more quickly.

			==== Requests assigned to me ====

	== Admin Tools ==		== Admin Tools ==

2018-08-24T21:07:30Z

Exporting Inventory Datasheets: Added more details.

← Older revision		Revision as of 21:07, 24 August 2018
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	To export our inventory information into a sheet that can be managed with Excel or as an easy to look at PDF, it is built straight into ITop.		To export our inventory information into a sheet that can be managed with Excel or as an easy to look at PDF, it is built straight into ITop.

	Go to the page you would like to export, for example, Configuration Management.		Go to the page you would like to export, for example, Configuration Management (Overview section).

	Then click on either the pencil icon [insert here] or the tools icon [insert here].		Then click on either the pencil icon [insert here] or the tools icon [insert here] in the top right.

			There is an option to export. The smaller pages will give you multiple export options like to PDF or Excel, while large pages will only give you the "export to a file option." This option just exports to a .xml Excel file due to the assumed size. For example, if you export the Overview page of Configuration Management, it will only be possible in .xml.

	== The Welcome Page ==		== The Welcome Page ==

2018-08-24T20:59:52Z

Inventory: adding how to export inventory

← Older revision		Revision as of 20:59, 24 August 2018
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	When inventorying a device, you should also appropriately create the location so that we know where it should be located, whether that is a room or a cart, you must input the location. To create a location go [http://wiki.24pin.tech/index.php/ITop#Locations here.] '''You should create the location first, or see if the location is already created, then create the device.'''		When inventorying a device, you should also appropriately create the location so that we know where it should be located, whether that is a room or a cart, you must input the location. To create a location go [http://wiki.24pin.tech/index.php/ITop#Locations here.] '''You should create the location first, or see if the location is already created, then create the device.'''

			=== Exporting Inventory Datasheets ===

			To export our inventory information into a sheet that can be managed with Excel or as an easy to look at PDF, it is built straight into ITop.

			Go to the page you would like to export, for example, Configuration Management.

			Then click on either the pencil icon [insert here] or the tools icon [insert here].

	== The Welcome Page ==		== The Welcome Page ==

2018-08-24T17:50:43Z

Search for a User Request: added text

← Older revision		Revision as of 17:50, 24 August 2018
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	To learn more about how to create and fill out things in ITop, I recommend reading over the [http://wiki.24pin.tech/index.php/ITop#Configuration_Management Configuration Management] section.		To learn more about how to create and fill out things in ITop, I recommend reading over the [http://wiki.24pin.tech/index.php/ITop#Configuration_Management Configuration Management] section.

	=== Search for a User ~~Request~~ ===		=== Search for User Requests ===

			This allows for you to search for user requests, and allows for you to search using many different identifying items for search.

	== Admin Tools ==		== Admin Tools ==

2018-08-24T17:48:05Z

New User Request: added a new section on searching for a User request

← Older revision		Revision as of 17:48, 24 August 2018
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	To learn more about how to create and fill out things in ITop, I recommend reading over the [http://wiki.24pin.tech/index.php/ITop#Configuration_Management Configuration Management] section.		To learn more about how to create and fill out things in ITop, I recommend reading over the [http://wiki.24pin.tech/index.php/ITop#Configuration_Management Configuration Management] section.

			=== Search for a User Request ===

	== Admin Tools ==		== Admin Tools ==

2018-08-24T17:45:05Z

Helpdesk: filled out new user request section

← Older revision		Revision as of 17:45, 24 August 2018
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	=== New User Request ===		=== New User Request ===

			New user requests can be created by clicking on the new user request link ok the left side underneath the Helpdesk section.

			It is similar to creating other objects in the configuration sections of ITop.

			Fill out all of the things possible, and make sure to assign it to the proper person after creating.

			To learn more about how to create and fill out things in ITop, I recommend reading over the [http://wiki.24pin.tech/index.php/ITop#Configuration_Management Configuration Management] section.

	== Admin Tools ==		== Admin Tools ==

2018-08-14T20:57:12Z

Helpdesk: Added overview info and started the new user request section

← Older revision		Revision as of 20:57, 14 August 2018
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	=== Overview ===		=== Overview ===
			The overview section is the main homepage of the ITop helpdesk. It shows a graph of requests made over the past two weeks on a per day basis/per type basis. It also displays open requests in four different organized tables.

	[[File:HelpdeskOverview.PNG]]		[[File:HelpdeskOverview.PNG\|600px]]

			=== New User Request ===

	== Admin Tools ==		== Admin Tools ==

2018-08-14T20:30:23Z

Helpdesk: Added Image