Job Descriptions - Revision history

BPetersheim: Added data on job descriptions.

2019-08-16T19:50:53Z

Added data on job descriptions.

@@ Line 3: / Line 3: @@
 The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technology, which prompted us to create the company. The company will allow the students to be able to gain experience in information technology, thus preparing them for future careers within the industry. As part of the training program, employees will be certified in various courses, including but not limited to the A+ Certificate, CCNA certification and multiple other TestOut Course certifications.
-== Systems Administrator ==
+==Systems Administrator==
-== Web-services Administrator ==
+A Systems Administrator is a person who is in control of the servers and maintains them.They make sure that the servers are up to date and functioning correctly. They specifically work on our Linux Ubuntu server 18.04 and our Windows server 2016. For the Linux Ubuntu server 18.04, you are in control of installing and configuring Linux. You need to maintain system security and make sure you create system backups. You also work with the Apple Xserve server. You need to maintain the Xserve so it is working correctly. For the Windows server 2016 you are in control of keeping the server up to date. Make sure it is secure and working properly. You update the Operating Systems, check application updates, check hardware, etc.  You also manage the FOG server. This is important because you image all of the computers. You will also need knowledge with HyperV, you will use that a lot. Being a Systems Administrator is a huge responsibility because you keep all of the computers on each server working correctly.
-== Media Coordinator ==
+'''Responsibilities:'''
-== Tech Manager ==
+* Responsible for the configuration, upkeep and the reliability of the operation of computer systems, especially with servers.
-== Operations Manager ==
+'''Skills:'''
 ==SOHO Support Job==

Bchamberlain at 16:27, 29 July 2019

2019-07-29T16:27:11Z

← Older revision		Revision as of 16:27, 29 July 2019
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	The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technology, which prompted us to create the company. The company will allow the students to be able to gain experience in information technology, thus preparing them for future careers within the industry. As part of the training program, employees will be certified in various courses, including but not limited to the A+ Certificate, CCNA certification and multiple other TestOut Course certifications.		The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technology, which prompted us to create the company. The company will allow the students to be able to gain experience in information technology, thus preparing them for future careers within the industry. As part of the training program, employees will be certified in various courses, including but not limited to the A+ Certificate, CCNA certification and multiple other TestOut Course certifications.

			== Systems Administrator ==

			== Web-services Administrator ==

			== Media Coordinator ==

			== Tech Manager ==

			== Operations Manager ==

	==SOHO Support Job==		==SOHO Support Job==
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	*Keeps work area clean and sterile		*Keeps work area clean and sterile

	== Clerk ==		==Clerk==
	'''Description:'''		'''Description:'''

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	'''Requirements:'''		'''Requirements:'''

	* Keep track of many things at once		*Keep track of many things at once
	* Very Reliable		*Very Reliable
	* Follow procedure		*Follow procedure
	* Hold people accountable		*Hold people accountable

	'''Responsibilities:'''		'''Responsibilities:'''

	* Check Current Work Order Form for any new work orders		*Check Current Work Order Form for any new work orders
	* Create ticket for every new work order with all information collected		*Create ticket for every new work order with all information collected
	* Check Help Request Form Responses		*Check Help Request Form Responses
	* Check all the open tickets which should be entered into the Spiceworks Progress Sheet		*Check all the open tickets which should be entered into the Spiceworks Progress Sheet
	* Keep track of which date things got done by tech		*Keep track of which date things got done by tech
	* Ensure tech gets done using "3 Strikes Then Your Out" method (strike only if no progress)		*Ensure tech gets done using "3 Strikes Then Your Out" method (strike only if no progress)

	==References==		==References==
	[http://resources.infosecinstitute.com/job-titles/data-recovery-specialist/#gref Data Recovery Specialist]		[http://resources.infosecinstitute.com/job-titles/data-recovery-specialist/#gref Data Recovery Specialist]

Mferguson: Added Clerk position

2019-02-19T20:15:29Z

Added Clerk position

← Older revision		Revision as of 20:15, 19 February 2019
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	== Company Description ==		==Company Description==

	The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technology, which prompted us to create the company. The company will allow the students to be able to gain experience in information technology, thus preparing them for future careers within the industry. As part of the training program, employees will be certified in various courses, including but not limited to the A+ Certificate, CCNA certification and multiple other TestOut Course certifications.		The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technology, which prompted us to create the company. The company will allow the students to be able to gain experience in information technology, thus preparing them for future careers within the industry. As part of the training program, employees will be certified in various courses, including but not limited to the A+ Certificate, CCNA certification and multiple other TestOut Course certifications.

	== SOHO Support Job ==		==SOHO Support Job==

	'''Description:'''		'''Description:'''
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	'''Responsibilities:'''		'''Responsibilities:'''

	*Communicate effectively with peers and the client.		*Communicate effectively with peers and the client.
	*Document all jobs done for a client and be able to have clear details.		*Document all jobs done for a client and be able to have clear details.
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	'''Qualifications:'''		'''Qualifications:'''

	*Previous experience with computer networking and setting up a small area network and maintaining it at minimum.		*Previous experience with computer networking and setting up a small area network and maintaining it at minimum.
	*Experience with router and modem settings and experience with the different settings inside of said devices.		*Experience with router and modem settings and experience with the different settings inside of said devices.
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	*Certifications in related field (CCNA, Testout Network Pro, etc.).		*Certifications in related field (CCNA, Testout Network Pro, etc.).

	== General Consultant ==		==General Consultant==

	'''Description:'''		'''Description:'''
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	'''Responsibilities:'''		'''Responsibilities:'''

	*Understanding all services that their company can provide		*Understanding all services that their company can provide
	*Being professional and polite with clients		*Being professional and polite with clients
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	'''Qualifications:'''		'''Qualifications:'''

	*Having common sense		*Having common sense
	*Understanding different network types and their functions		*Understanding different network types and their functions
	*Understanding the different uses for different		*Understanding the different uses for different
	*Being able to speak with people that do not understand their systems like a computer scientist		*Being able to speak with people that do not understand their systems like a computer scientist
	*Understanding fully what the company will do.		*Understanding fully what the company will do.
	*CompTIA A+, Network +, and/or Cisco CCNA certifications a plus		*CompTIA A+, Network +, and/or Cisco CCNA certifications a plus


	== Data Recovery Specialist ==		==Data Recovery Specialist==

	'''Description:'''		'''Description:'''
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	'''Requirements:'''		'''Requirements:'''

	*Knowledge on programs and tools necessary to repair and recover memory		*Knowledge on programs and tools necessary to repair and recover memory
	*Must have the willingness to strive to find and research any other methods to operate on memory		*Must have the willingness to strive to find and research any other methods to operate on memory
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	'''Responsibilities:'''		'''Responsibilities:'''
	*Recovery of lost or damaged memory
	*Recovery of deleted or wiped memory		*Recovery of lost or damaged memory
			*Recovery of deleted or wiped memory
	*Removal of password on Windows ‘99 systems and above		*Removal of password on Windows ‘99 systems and above
	*Full wiping of memory and scrambling of sensitive data (if requested)		*Full wiping of memory and scrambling of sensitive data (if requested)
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	*Practice disaster recovery plans using testing policies		*Practice disaster recovery plans using testing policies

	== Computer Service Technicians ==		==Computer Service Technicians==

	'''Description:'''		'''Description:'''
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	'''Requirements:'''		'''Requirements:'''

	*Solve issues that might not have a clear solution; experiment and use trial and error		*Solve issues that might not have a clear solution; experiment and use trial and error
	*Diagnose, repair and test computer problems as they arise		*Diagnose, repair and test computer problems as they arise
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	'''Responsibilities:'''		'''Responsibilities:'''

	*Installing and repairing internal and external components		*Installing and repairing internal and external components
	*Implementing proper security settings and programs		*Implementing proper security settings and programs
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	*Making a system’s performance efficient and smooth, and assisting customers understand how to take care of their system		*Making a system’s performance efficient and smooth, and assisting customers understand how to take care of their system

	== Mobile Technician ==		==Mobile Technician==

	'''Description:'''		'''Description:'''
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	'''Requirements:'''		'''Requirements:'''

	*Honesty and Integrity		*Honesty and Integrity
	*Enjoy working on electronic gadgets		*Enjoy working on electronic gadgets
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	'''Responsibilities:'''		'''Responsibilities:'''

	*Perform routine inspection, testing, and repair of smartphones and other mobile devices.		*Perform routine inspection, testing, and repair of smartphones and other mobile devices.
	*Accurately document repairs and parts information on work orders.		*Accurately document repairs and parts information on work orders.
	*Perform high quality repairs and refurbishment of electronic devices such as smartphones, tablets and other mobile devices.		*Perform high quality repairs and refurbishment of electronic devices such as smartphones, tablets and other mobile devices.
	*Keeps work area clean and sterile.		*Keeps work area clean and sterile

			== Clerk ==
			'''Description:'''

			Keeps track of all work orders and makes sure they get done in a timely manner.

			'''Requirements:'''

			* Keep track of many things at once
			* Very Reliable
			* Follow procedure
			* Hold people accountable

			'''Responsibilities:'''

			* Check Current Work Order Form for any new work orders
			* Create ticket for every new work order with all information collected
			* Check Help Request Form Responses
			* Check all the open tickets which should be entered into the Spiceworks Progress Sheet
			* Keep track of which date things got done by tech
			* Ensure tech gets done using "3 Strikes Then Your Out" method (strike only if no progress)

	== References ==		==References==
	[http://resources.infosecinstitute.com/job-titles/data-recovery-specialist/#gref Data Recovery Specialist]		[http://resources.infosecinstitute.com/job-titles/data-recovery-specialist/#gref Data Recovery Specialist]

Bsanders: /* Mobile Technician */

2017-12-08T20:14:31Z

Mobile Technician

← Older revision		Revision as of 20:14, 8 December 2017
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	'''Description:'''		'''Description:'''

	Mobile Technicians repair and maintain smartphones, tablets and other mobile devices.		Mobile Technicians repair and maintain smartphones, tablets and other mobile devices.

Bsanders at 20:14, 8 December 2017

2017-12-08T20:14:06Z

@@ Line 46: / Line 46: @@
 == Data Recovery Specialist ==
 Data recovery specialist: A position in data recovery can be slow at times, but when disaster strikes, it’s extremely fast-paced. The specialist must be able to think and act quickly to mitigate damages and bring data back to production in the fastest way possible. Each hour is more downtime and revenue for the company. Data recovery specialists also perform basic maintenance and support to avoid data disasters.
@@ Line 70: / Line 73: @@
 *Practice disaster recovery plans using testing policies
-== External links ==
+== Computer Service Technicians ==
 [http://resources.infosecinstitute.com/job-titles/data-recovery-specialist/#gref Data Recovery Specialist]

Amartinez: /* External links */

2017-12-08T20:04:32Z

External links

← Older revision		Revision as of 20:04, 8 December 2017
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	== External links ==		== External links ==
			[http://resources.infosecinstitute.com/job-titles/data-recovery-specialist/#gref Data Recovery Specialist]

Amartinez: /* External links */

2017-12-08T20:01:45Z

External links

← Older revision		Revision as of 20:01, 8 December 2017
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	*Practice disaster recovery plans using testing policies		*Practice disaster recovery plans using testing policies

	== ~~'''~~External links~~'''~~ ==		== External links ==

Amartinez at 20:01, 8 December 2017

2017-12-08T20:01:25Z

← Older revision		Revision as of 20:01, 8 December 2017
Line 70:		Line 70:
	*Practice disaster recovery plans using testing policies		*Practice disaster recovery plans using testing policies

	'''External links'''		== '''External links''' ==

Amartinez at 20:00, 8 December 2017

2017-12-08T20:00:52Z

← Older revision		Revision as of 20:00, 8 December 2017
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	*Create data recovery plans for disaster recovery		*Create data recovery plans for disaster recovery
	*Practice disaster recovery plans using testing policies		*Practice disaster recovery plans using testing policies

			'''External links'''

Amartinez: /* Data Recovery Specialist */

2017-12-08T19:58:51Z

Data Recovery Specialist

← Older revision		Revision as of 19:58, 8 December 2017
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	*Full wiping of memory and scrambling of sensitive data (if requested)		*Full wiping of memory and scrambling of sensitive data (if requested)
	*Repair, removal and/or assessment of problem with a memory device		*Repair, removal and/or assessment of problem with a memory device
			*Ability to work with computer hardware especially hard drives and associated equipment
			*Soldering components to computer hardware to fix mechanical issues
			*Forensic discovery of computer data that’s either hidden or damaged
			*Work with cellular and wireless equipment to recover data from smartphones
			*Troubleshoot computer hardware issues and perform maintenance on desktops and servers
			*Work with other team members to identify security issues related to company data
			*Perform low level forensics on multiple computer hardware storage
			*Train team members with the best practices for data storage
			*Create data recovery plans for disaster recovery
			*Practice disaster recovery plans using testing policies