Spiceworks (Retired) - Revision history

Lchristopherson: Lchristopherson moved page Spiceworks to Spiceworks (Retired) without leaving a redirect

2022-04-14T18:43:35Z

Lchristopherson moved page Spiceworks to Spiceworks (Retired) without leaving a redirect

← Older revision	Revision as of 18:43, 14 April 2022
(No difference)

Bchamberlain at 16:00, 31 March 2022

2022-03-31T16:00:08Z

← Older revision		Revision as of 16:00, 31 March 2022
Line 1:		Line 1:
	[[Category:Webserver~~:Deprecated~~]]		[[Category:Deprecated]]
			[[Category:Webserver]]
	==Accessing and Using Spiceworks==		==Accessing and Using Spiceworks==

Bchamberlain at 15:59, 31 March 2022

2022-03-31T15:59:25Z

← Older revision		Revision as of 15:59, 31 March 2022
Line 1:		Line 1:
	[[Category:Webserver,Deprecated]]		[[Category:Webserver:Deprecated]]
	==Accessing and Using Spiceworks==		==Accessing and Using Spiceworks==

Bchamberlain at 15:58, 31 March 2022

2022-03-31T15:58:50Z

← Older revision		Revision as of 15:58, 31 March 2022
Line 1:		Line 1:
	[[Category:Webserver]]		[[Category:Webserver,Deprecated]]
	==Accessing and Using Spiceworks==		==Accessing and Using Spiceworks==

Lchristopherson at 15:44, 31 March 2022

2022-03-31T15:44:06Z

← Older revision		Revision as of 15:44, 31 March 2022
Line 1:		Line 1:
			[[Category:Webserver]]
	==Accessing and Using Spiceworks==		==Accessing and Using Spiceworks==

KWahl: Changed the URL to match our new URL.

2019-09-30T17:55:18Z

Changed the URL to match our new URL.

← Older revision		Revision as of 17:55, 30 September 2019
Line 1:		Line 1:
	== Accessing and Using Spiceworks ==		==Accessing and Using Spiceworks==

	'''What is Spiceworks?'''		'''What is Spiceworks?'''
Line 9:		Line 9:
	Any computer in the 24PinTech classroom can access the Spiceworks service. To access the 24PinTech's reserved section in Spiceworks type the upcoming URL into the address bar and it will take you to the login screen for Spiceworks.		Any computer in the 24PinTech classroom can access the Spiceworks service. To access the 24PinTech's reserved section in Spiceworks type the upcoming URL into the address bar and it will take you to the login screen for Spiceworks.
	<pre>		<pre>
	http://~~odin~~/pro_users/login/		http://surtr/pro_users/login
	</pre>		</pre>

	'''Assigning Work Orders (Manager)'''		'''Assigning Work Orders (Manager)'''

	# Log into Spiceworks using your email and password.		#Log into Spiceworks using your email and password.
	# Towards the top left of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."		#Towards the top left of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."
	# To enter a work order process into Spiceworks click on “New Ticket” found towards the top middle of the screen.		#To enter a work order process into Spiceworks click on “New Ticket” found towards the top middle of the screen.
	# Using information found in the Google work order spreadsheet, give the ticket a name that is related to the customer. In the description text field, include the customer's name, email address and brief breakdown of the issue. Then assign the ticket to a technician (make sure the assigned technician is the same as the one assigned in the google sheets).		#Using information found in the Google work order spreadsheet, give the ticket a name that is related to the customer. In the description text field, include the customer's name, email address and brief breakdown of the issue. Then assign the ticket to a technician (make sure the assigned technician is the same as the one assigned in the google sheets).
	## Under the comments, enter the client's email address that the technician should use to contact.		##Under the comments, enter the client's email address that the technician should use to contact.
	# Inform the technician that they have a new ticket.		#Inform the technician that they have a new ticket.

	'''Adding a New User to Spiceworks'''		'''Adding a New User to Spiceworks'''

	# Log into Spiceworks using your email and password.		#Log into Spiceworks using your email and password.
	# Navigate to the "Help Desk" section.		#Navigate to the "Help Desk" section.
	# On the right-hand side of the screen you will see a box labeled "Settings". Click on it.		#On the right-hand side of the screen you will see a box labeled "Settings". Click on it.
	# On the left side of the web page under help desk, you will see “User Accounts." Click on it and it will take you to all the users available on Spiceworks.		#On the left side of the web page under help desk, you will see “User Accounts." Click on it and it will take you to all the users available on Spiceworks.
	# Towards the right side of the screen you will see “Add Users," click on it.		#Towards the right side of the screen you will see “Add Users," click on it.
	# Fill out the invitation with first and last names and the email the technician uses most often. Assign them a proper role in Spiceworks. (Put billing rate as $0.00)		#Fill out the invitation with first and last names and the email the technician uses most often. Assign them a proper role in Spiceworks. (Put billing rate as $0.00)
	# Send invitation		#Send invitation

	'''Checking Tickets'''		'''Checking Tickets'''

	# Log into Spiceworks		#Log into Spiceworks
	# Towards the top left of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."		#Towards the top left of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."
	# Next to “Tickets” there is a gray drop down box. The default is labeled “Unassigned Tickets." Click the drop down box and navigate to “My Tickets."		#Next to “Tickets” there is a gray drop down box. The default is labeled “Unassigned Tickets." Click the drop down box and navigate to “My Tickets."
	# You will see your assigned work order, with a description and the customer's contact information.		#You will see your assigned work order, with a description and the customer's contact information.

Mdavid at 20:09, 23 April 2018

2018-04-23T20:09:26Z

← Older revision		Revision as of 20:09, 23 April 2018
Line 17:		Line 17:
	# Towards the top left of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."		# Towards the top left of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."
	# To enter a work order process into Spiceworks click on “New Ticket” found towards the top middle of the screen.		# To enter a work order process into Spiceworks click on “New Ticket” found towards the top middle of the screen.
	# Using information found in the Google work order spreadsheet, give the ticket a name that is related to the customer. In the description text field, include the customer's name, email address and brief breakdown of the issue. Then assign the ticket to a technician (make sure the assigned technician is the same as the one assigned in the google sheets).		# Using information found in the Google work order spreadsheet, give the ticket a name that is related to the customer. In the description text field, include the customer's name, email address and brief breakdown of the issue. Then assign the ticket to a technician (make sure the assigned technician is the same as the one assigned in the google sheets).
			## Under the comments, enter the client's email address that the technician should use to contact.
	# Inform the technician that they have a new ticket.		# Inform the technician that they have a new ticket.

Line 23:		Line 24:

	# Log into Spiceworks using your email and password.		# Log into Spiceworks using your email and password.
	# ~~Near~~ the ~~top left corner~~ of the ~~web page~~ you will see ~~“Settings” with~~ a ~~drop down~~ box~~, click the drop down box and select “Help Desk~~."		# Navigate to the "Help Desk" section.
			# On the right-hand side of the screen you will see a box labeled "Settings". Click on it.
	# On the left side of the web page under help desk, you will see “User Accounts." Click on it and it will take you to all the users available on Spiceworks.		# On the left side of the web page under help desk, you will see “User Accounts." Click on it and it will take you to all the users available on Spiceworks.
	# Towards the ~~left~~ side of the screen you will see “Add Users," click on it.		# Towards the right side of the screen you will see “Add Users," click on it.
	# Fill out the invitation with first and last names and the email the technician uses most often. Assign them a proper role in Spiceworks. (Put billing rate as $0.00)		# Fill out the invitation with first and last names and the email the technician uses most often. Assign them a proper role in Spiceworks. (Put billing rate as $0.00)
	# Send invitation		# Send invitation
Line 32:		Line 34:

	# Log into Spiceworks		# Log into Spiceworks
	# Towards the top of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."		# Towards the top left of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."
	# Next to “Tickets” there is a gray drop down box. The default is labeled “Unassigned Tickets." Click the drop down box and navigate to “My Tickets."		# Next to “Tickets” there is a gray drop down box. The default is labeled “Unassigned Tickets." Click the drop down box and navigate to “My Tickets."
			# You will see your assigned work order, with a description and the customer's contact information.

Sidepanel: Grammar, capitalization

2018-03-03T19:50:27Z

Grammar, capitalization

← Older revision		Revision as of 19:50, 3 March 2018
Line 3:		Line 3:
	'''What is Spiceworks?'''		'''What is Spiceworks?'''

	Spiceworks is the site at which ~~24pintech~~ can access all work orders that have been assigned to a technician. Once a technician is logged in they can view, edit, and comment about their work order as well as complete any documentation that is affiliated with the work order.		Spiceworks is the site at which 24PinTech can access all work orders that have been assigned to a technician. Once a technician is logged in, they can view, edit, and comment about their work order as well as complete any documentation that is affiliated with the work order.

	'''Accessing Spiceworks'''		'''Accessing Spiceworks'''

	Any computer in the ~~24pintech~~ classroom can access Spiceworks service. To access the ~~24pintech~~'s reserved section in Spiceworks type ~~in “http://odin/pro_users/login”~~ into the address bar and it will take you to the login screen for Spiceworks.		Any computer in the 24PinTech classroom can access the Spiceworks service. To access the 24PinTech's reserved section in Spiceworks type the upcoming URL into the address bar and it will take you to the login screen for Spiceworks.
			<pre>
			http://odin/pro_users/login/
			</pre>

	'''Assigning Work Orders (Manager)'''		'''Assigning Work Orders (Manager)'''

Khenderson: more professionalism

2018-02-14T19:41:28Z

more professionalism

← Older revision		Revision as of 19:41, 14 February 2018
Line 3:		Line 3:
	'''What is Spiceworks?'''		'''What is Spiceworks?'''

	Spiceworks is the site at which 24pintech can access all work orders that have been assigned to a ~~tech~~. Once a ~~tech~~ is logged in they can view, edit, and comment about their work order as well as complete any documentation that is affiliated with the work order.		Spiceworks is the site at which 24pintech can access all work orders that have been assigned to a technician. Once a technician is logged in they can view, edit, and comment about their work order as well as complete any documentation that is affiliated with the work order.

	'''Accessing Spiceworks'''		'''Accessing Spiceworks'''

Khenderson at 20:04, 8 December 2017

2017-12-08T20:04:30Z

← Older revision		Revision as of 20:04, 8 December 2017
Line 1:		Line 1:
			== Accessing and Using Spiceworks ==

			'''What is Spiceworks?'''

	Spiceworks is the site at which 24pintech can access all work orders that have been assigned to a tech. Once a tech is logged in they can view, edit, and comment about their work order as well as complete any documentation that is affiliated with the work order.		Spiceworks is the site at which 24pintech can access all work orders that have been assigned to a tech. Once a tech is logged in they can view, edit, and comment about their work order as well as complete any documentation that is affiliated with the work order.

	== Accessing Spiceworks ==		'''Accessing Spiceworks'''

	Any computer in the 24pintech classroom can access Spiceworks service. To access the 24pintech's reserved section in Spiceworks type in “http://odin/pro_users/login” into the address bar and it will take you to the login screen for Spiceworks.		Any computer in the 24pintech classroom can access Spiceworks service. To access the 24pintech's reserved section in Spiceworks type in “http://odin/pro_users/login” into the address bar and it will take you to the login screen for Spiceworks.

	== Assigning Work Orders (Manager) ==		'''Assigning Work Orders (Manager)'''

	# Log into Spiceworks using your email and password.		# Log into Spiceworks using your email and password.
Line 13:		Line 17:
	# Inform the technician that they have a new ticket.		# Inform the technician that they have a new ticket.

	== Adding a New User to Spiceworks ==		'''Adding a New User to Spiceworks'''

	# Log into Spiceworks using your email and password.		# Log into Spiceworks using your email and password.
Line 22:		Line 26:
	# Send invitation		# Send invitation

	== Checking Tickets ==		'''Checking Tickets'''

	# Log into Spiceworks		# Log into Spiceworks
	# Towards the top of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."		# Towards the top of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."
	# Next to “Tickets” there is a gray drop down box. The default is labeled “Unassigned Tickets." Click the drop down box and navigate to “My Tickets."		# Next to “Tickets” there is a gray drop down box. The default is labeled “Unassigned Tickets." Click the drop down box and navigate to “My Tickets."