Difference between revisions of "Email Templates"
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== | ==Things To Keep in Mind== | ||
Please remember to send a courtesy copy of every email '''(CC) to Mr. Chamberlain ([email protected]) and in addition to your manager's email (currently [email protected]).''' | |||
<pre> | Remember to remain professional in every email you send, no matter how difficult the customer. | ||
Hello [ | |||
. | |||
'''Note:''' Always get permission in written form (usually by email) to take apart a device. | |||
==Initial Email== | |||
Opening email sent to the client after their w/o has been processed:<pre> | |||
Hello [client name]! | |||
I am [your name] from 24PinTech. I am contacting you regarding your [short description of issue]. | |||
We are ready to diagnose your device. You may drop your device off during your lunch or sixth hour in room 120. | |||
If possible, please provide a description of your issue and also a description of your device. [optional line] | |||
Respectfully, | Respectfully, | ||
[your name] | |||
</pre> | </pre> | ||
== Reminder Email == | ==Reminder Email== | ||
Reminder email sent to the client after not getting a response for at least 3 business days: | |||
<pre> | <pre> | ||
Hello [ | Hello [client name]! | ||
I just wanted to follow up with you about your [insert device here]. If you are still interested in doing business with us, please email me back as soon as possible. If | I just wanted to follow up with you about your [insert device here]. If you are still interested in doing business with us, please email me back as soon as possible. If I don’t hear back from you within 2 business days, your work order will be closed. | ||
Respectfully, | Respectfully, | ||
[your name] | |||
</pre> | </pre> | ||
== | ==Repair Permission Request== | ||
Email sent to the client once you’re ready to start working on their device: | |||
<pre> | <pre> | ||
Hello [ | Hello [client name]! | ||
I’m ready to start working on your device. Do I have your permission to disassemble your [insert device here] to [insert action here]? | |||
Respectfully, | Respectfully, | ||
[your name] | |||
</pre> | </pre> | ||
== | ==Closing a Work Order Due to No Responses== | ||
Sent after 3 business days with no response: | |||
<pre> | <pre> | ||
Hello [ | Hello [client name]! | ||
Thank you for choosing 24PinTech for your technology needs. We have made several attempts to contact you but did not receive a response. Since we have yet to hear back from you, we must close your work order. If you would like to reopen it, please revisit our website and fill out the support form again. Thank you! | |||
Respectfully, | |||
[your name] | |||
</pre> | |||
==Customer Satisfaction Survey== | |||
Sent after a successfully closed and completed work order: | |||
<pre> | |||
Hello [client name]! | |||
Thank you for choosing 24PinTech to resolve your issue! We greatly appreciate your business and invite you to take a short customer satisfaction survey to evaluate your recent interaction with our team. Our main priority is customer satisfaction, so we would appreciate your input. We use the survey data to evaluate our technicians and improve all future interactions with 24PinTech. | |||
Your assigned technician was [technician name]. We hope to work with you again! | |||
OR | |||
Your assigned technicians were [technician names]. We hope to work with you again! | |||
The survey can be found here: http://24pin.tech/survey | |||
Respectfully, | Respectfully, | ||
The 24PinTech Team | |||
</pre> | </pre> | ||
== Follow-Up == | ==Follow-Up== | ||
Sent following 1 week after the work order has been closed: | |||
<pre> | <pre> | ||
Hello [ | Hello [client name]! | ||
Thank you for choosing | |||
Thank you for choosing 24PinTech! We wanted to check in and see how your device is doing. If it isn’t too much trouble, we have two questions for you: | |||
Have you found our work satisfactory? | Have you found our work satisfactory? | ||
Are there any other issues that have come up? | Are there any other issues that have come up? | ||
Again, everyone at 24PinTech graciously thanks you and appreciates your business and time! | |||
Respectfully, | |||
[your name] | |||
</pre> | |||
==When Temporarily Closed== | |||
Used when we’re temporarily closed for any reason(s): | |||
<pre> | |||
Hello [client name]! | |||
24PinTech is currently on a temporary hiatus because of [reason], so we are currently unable to process your request. I will get back to you as soon as we have reopened! | |||
Respectfully, | Respectfully, | ||
[your name] | |||
</pre> | </pre> | ||
Latest revision as of 15:51, 15 February 2019
Things To Keep in Mind
Please remember to send a courtesy copy of every email (CC) to Mr. Chamberlain ([email protected]) and in addition to your manager's email (currently [email protected]). Remember to remain professional in every email you send, no matter how difficult the customer.
.
Note: Always get permission in written form (usually by email) to take apart a device.
Initial Email
Opening email sent to the client after their w/o has been processed:
Hello [client name]! I am [your name] from 24PinTech. I am contacting you regarding your [short description of issue]. We are ready to diagnose your device. You may drop your device off during your lunch or sixth hour in room 120. If possible, please provide a description of your issue and also a description of your device. [optional line] Respectfully, [your name]
Reminder Email
Reminder email sent to the client after not getting a response for at least 3 business days:
Hello [client name]! I just wanted to follow up with you about your [insert device here]. If you are still interested in doing business with us, please email me back as soon as possible. If I don’t hear back from you within 2 business days, your work order will be closed. Respectfully, [your name]
Repair Permission Request
Email sent to the client once you’re ready to start working on their device:
Hello [client name]! I’m ready to start working on your device. Do I have your permission to disassemble your [insert device here] to [insert action here]? Respectfully, [your name]
Closing a Work Order Due to No Responses
Sent after 3 business days with no response:
Hello [client name]! Thank you for choosing 24PinTech for your technology needs. We have made several attempts to contact you but did not receive a response. Since we have yet to hear back from you, we must close your work order. If you would like to reopen it, please revisit our website and fill out the support form again. Thank you! Respectfully, [your name]
Customer Satisfaction Survey
Sent after a successfully closed and completed work order:
Hello [client name]! Thank you for choosing 24PinTech to resolve your issue! We greatly appreciate your business and invite you to take a short customer satisfaction survey to evaluate your recent interaction with our team. Our main priority is customer satisfaction, so we would appreciate your input. We use the survey data to evaluate our technicians and improve all future interactions with 24PinTech. Your assigned technician was [technician name]. We hope to work with you again! OR Your assigned technicians were [technician names]. We hope to work with you again! The survey can be found here: http://24pin.tech/survey Respectfully, The 24PinTech Team
Follow-Up
Sent following 1 week after the work order has been closed:
Hello [client name]! Thank you for choosing 24PinTech! We wanted to check in and see how your device is doing. If it isn’t too much trouble, we have two questions for you: Have you found our work satisfactory? Are there any other issues that have come up? Again, everyone at 24PinTech graciously thanks you and appreciates your business and time! Respectfully, [your name]
When Temporarily Closed
Used when we’re temporarily closed for any reason(s):
Hello [client name]! 24PinTech is currently on a temporary hiatus because of [reason], so we are currently unable to process your request. I will get back to you as soon as we have reopened! Respectfully, [your name]