Difference between revisions of "Hesk/Help Desk"
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== About == | ==About== | ||
HESK is a basic, lightweight, help desk program that we use to process our work orders for 24PinTech. We downloaded the software from [[HESK.COM]] and it fully integrated with our 24Pin.tech website. The URL to access the new software is at [https://service.24pin.tech. service.24pin.tech.] | HESK is a basic, lightweight, help desk program that we use to process our work orders for 24PinTech. We downloaded the software from [[HESK.COM]] and it fully integrated with our 24Pin.tech website. The URL to access the new software is at [https://service.24pin.tech. service.24pin.tech.] | ||
== Installation == | ==Installation== | ||
The installation of HESK required a download from hesk.com. We downloaded and installed [https://www.hesk.com/download.php HESK 3 (version 3.2.2)] The installation was somewhat problematic due to lack of documentation regarding the installation process for Nginx. I used the following documents to piece together the process. | The installation of HESK required a download from hesk.com. We downloaded and installed [https://www.hesk.com/download.php HESK 3 (version 3.2.2)] The installation was somewhat problematic due to lack of documentation regarding the installation process for Nginx. I used the following documents to piece together the process. | ||
* https://www.hesk.com/demo/docs/step-by-step-guide.html | *https://www.hesk.com/demo/docs/step-by-step-guide.html | ||
* https://www.digitalocean.com/community/questions/how-to-create-subdomain-with-nginx-server-in-the-same-droplet | *https://www.digitalocean.com/community/questions/how-to-create-subdomain-with-nginx-server-in-the-same-droplet | ||
==== Step 1 ==== | ====Step 1==== | ||
Download and unzip | Download and unzip [https://www.hesk.com/download.php Hesk 3.2.2] | ||
==== Step 2 ==== | |||
Use PUTTY to login to 10.21.25.11 type in cd /var/www | |||
Revision as of 14:19, 13 April 2021
About
HESK is a basic, lightweight, help desk program that we use to process our work orders for 24PinTech. We downloaded the software from HESK.COM and it fully integrated with our 24Pin.tech website. The URL to access the new software is at service.24pin.tech.
Installation
The installation of HESK required a download from hesk.com. We downloaded and installed HESK 3 (version 3.2.2) The installation was somewhat problematic due to lack of documentation regarding the installation process for Nginx. I used the following documents to piece together the process.
- https://www.hesk.com/demo/docs/step-by-step-guide.html
- https://www.digitalocean.com/community/questions/how-to-create-subdomain-with-nginx-server-in-the-same-droplet
Step 1
Download and unzip Hesk 3.2.2
Step 2
Use PUTTY to login to 10.21.25.11 type in cd /var/www