Work Order Checklist

Why A Checklist?

Basic Information

- As detailed in Procedures, "For every new work order, print a work order checklist." This checklist, a crucial component of the work order process, assists in the documentation of a repair. Providing a variety of uses in both the short and long term. Not only will it save you a lot of pain when remembering the recommended part, but it is also required. So you kind of have to use it either way. The first work order checklist, dating back to October 17, 2018, has seen much revision. With the most recent version being adopted in October 31, 2022.

Purpose of this Page

- For those of you who showed up to work today seeing a new stack of papers in the shelf, confused as to where the old checklist went, or if you are new to the company, look no further. This page aims to guide you through the entirety of the latest work order checklist, created by Nicolas Yendrzeski, with oversight from Brad Chamberlain, Noah Henderson, and Maxwell Njuguna.

Checklist Overview

Location, Location, Location

- First things first, you need a physical copy of the checklist. How silly of you to begin this guide without a copy. The checklist can be found in the back room, being held within a container that is attached to the wall. The checklist should be easily visible, as we made sure to use more red font in this version. Lots of copies were printed, however, if whatever reason there are none left, pull up the digital version of the checklist and print out more copies. The check list can be found in your Google Drive in "Shared With Me\24PinTech Documents" with the document's file named "24PinTech | Work Order Checklist (Copy)." We should probably update the file path in Procedures.

Open Beta

- Since the latest checklist is relatively new, it is currently under a testing phase. Someone let us know when we're out of this phase. So keep in mind that this is the first iteration of the lasted version, as such, it is open to criticism and revision. Please report your suggestions or concerns to Nicolas Yendrzeski.

Checklist Walk-Through

Required Information

- The first part of the checklist consists of several lines of information that are required. Each line and what goes in it can be found below:

• Tech Name: Put your name here. You are special. You deserve a line just for your name.
• Date: What's today's date?
• Tracking ID: A random string of letters and numbers. Can be found in the ticket details of your work order.
• Customer Name: The name of the client of course. Can be found in the work order ticket.
• Room Number/Student ID: If its a teacher put the room number. A student, use their student ID.

The Problem At Hand

- This next part of the checklist focuses on what's actually wrong with the device. Each line and what goes in it can be found below:

• Describe The Device: What type of device is it? Model number, brand, year produced, it's all relevant. Totally...
• Notes: Describe the problem in detail. In the latest iteration of the work order checklist, we've added this section to write down any important notes regarding the issue. You're welcome.
• List Suggested New Part(s): If the solution required the ordering of new parts, write that down here. Then make sure to clearly communicate with the costumer.

Table Of Questions

- Below are a list of questions that will appear on the perfectly neat table present on the checklist. No need to go into detail about each question, it's all self-explanatory. Isn't this whole guide self-explanatory? Just answer yes or no to the questions and leave any important notes. Technically they should all be marked yes, so go do what you're supposed to do first.

• Permission to disassemble device?
• Updated HESK?
• Tested full system functionality?
• Emailed customer for pickup?
• Completed Mission Complete form?

The Solution

- Finally, the solution. For the average technician, this is technically the last part that you need to fill out. Each line and what goes in it can be found below:

• Has the customer received and tested the device?: Super simple, just answer yes or no. Because you communicated with the customer. Right?
• Date: What's today's date? Again.
• Notes: This line here is very much important. Imagine, some time in the future, you receive a work order similar to this one, but you forgot how to fix the problem. Wait, that already happened to you before? Don't worry, same here. Explain in great detail about your solution to the problem, that way you can remember for the future. Your future self would be proud.

Do Not Touch

- I swear, do not touch this section. I repeat. Do not touch. As it is for official use only. You have been warned. The EtherWhip^TM would really come in handy for this.

• Signature: For those that are officials (aka the managers), make sure to put your signature here. Confirming the completion of the work order, selling your soul to the Digital Deity, and taking full responsible in the event your fellow technician screwed up the device.
• Date: What's today's date? One more time.

Checklist Conclusion

The End

- Congratulations, you have successfully completed your work order checklist. I can't actually see your paper, but assuming your manager didn't tell you to start over, then I'm sure you did a great job. You deserve a cookie. Actually, I should get the cookie, as I'm pretty hungry after writing this entire wiki page. I could really go for a squishy orange right about now...