Job Descriptions

SOHO Support Job

Company Description

The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technology, which prompted us to create the company. The company will allow the students to be able to gain experience in information technology, thus preparing them for future careers within the industry. As part of the training program, employees will be certified in various courses, including but not limited to the A+ Certificate, CCNA certification and multiple other TestOut Course certifications.

SOHO Support: The SOHO Support position is responsible for the support and management of a client’s local network upon order. The SOHO Support will function as a network administrator and must have experience in the computer networking field at minimum an understanding of local network connections and the troubleshooting associated with said network.

Responsibilities:

• Communicate effectively with peers and the client.
• Document all jobs done for a client and be able to have clear details.
• Set up and maintain a local network and properly secure it.
• Be respectful to the client and put them first when you are on the job.
• Troubleshoot local network problems and set up preventive measures against any future problems.
• Assist clients with any questions or request they may have as long as it falls into the jurisdiction and responsibility of the job field.

Qualifications:

• Previous experience with computer networking and setting up a small area network and maintaining it at minimum.
• Experience with router and modem settings and experience with the different settings inside of said devices.
• Experience with the Windows 7 Operating System or greater, experience with the Window’s networking tools and settings.
• Certifications in related field (CCNA, Testout Network Pro, etc.).