24PinTech Business Plan
Executive Summary
The 24PinTech team aims to satisfy each customer’s needs by supplying a number of services regarding computer and electronic repairs. The business will allow the students to be able to gain experience in Information Technology, thus preparing them for future careers within the industry.
Intended customers are the students and staff of Maricopa High School that are experiencing any sort of problem with their electronics, whether it be a Mac, PC, laptop, mobile device, or any other electronic device.
The employees of 24PinTech will be students enrolled in the Computer Maintenance 2 class at Maricopa High School which is taught by our sponsor, Mr. Chamberlain. This class focuses on the business running work orders for students and staff on their electronic devices that need repairs. Each employee also furthers their technological knowledge by enrolling in courses through the TestOut Corporation, an industry recognized certification agency for Information Technologies. A minimum of two new certifications per school year is required of each employee.
With this business, we hope to accomplish a few tasks; while increasing our knowledge of the I.T. industry, gain hands-on experience within the industry, and provide a free alternative to local computer-repair businesses. We know a lot of people in the community simply don’t have the funds to spend on a simple computer fix. With our help, we hope to create a free alternative that enables more people to get the electronic support they require, without the heavy expense that is required of our competitors.
Workshop Description
Considering that we are an up and coming business there will be many things to learn. But we also have some goals and objectives that we aim to achieve within our time of running this business. A couple of goals and objectives vary from the ability to provide precise and improved services, keep our skills current, have a wide range of customers, and acquire first-hand experiences with networks, mobile devices, computer software and/or hardware support.
Our primary target markets are mobile owners followed by PC or Windows-based systems owners, and Mac owners. This can range from basic hardware repairs to installing operating systems or running cables for a business. Our team specializes in a variety of IT fields, ranging from networking to hardware to software. This enables us to have an impressive skill base when supporting customers. If one member of the team needs help in a certain area, there will be other team members able to assist them. If the entire team lacks the knowledge, we also have the ability to learn and find out what we need to accomplish, due to a basic understanding of all IT fundamentals, giving us an advantage over the average user.
Using AzSTRUT and the Apple Store as an example we have moved the shop into the back room where the TV studio used to be. We have installed shelving to store all our large equipment as well as a reception table and wait area for customers. The TV studio control room has been cleared out and will be replaced with work tables for 24pintech technicians. I-top has been set up and will be used for inventory of all equipment. We are currently using Spiceworks as the work order system but will transition over to I-top during the 2018 - 2019 school year.
Provided Services
All services provided by 24PinTech will be given at no charge to the customer, the only cost that customers bear is the cost of parts needed to perform the repair. There are various services that an IT Support Services company needs to provide. From hardware maintenance to software solutions, or even cables and networks; there are many tasks that need to be completed in order for a company such as 24PinTech to flourish.
To start, a majority of our work will be relating to hardware maintenance, whether it be cables, computers or mobile devices. The following is a comprehensive list of the various hardware support we provide:
- Help consult and build custom PC’s for customers
- Install and maintain computer components and peripherals
- Install, maintain and route cables using cable management techniques
- Support and repair various technology
- Replace outdated systems
Another key category of our work will be software-related. The following is a list of software support and administration we can provide:
- Data recovery services
- Updating, imaging, or repairing Windows, Linux and OSX-based operating systems
- Removal of malware, viruses, adware or spyware
- Installing and maintaining applications
In addition, our company will deal with network troubleshooting and solutions. Networks involve both physical and internal systems, so we will provide the following:
- Scan networks for faults, and knowing how well certain computers would run in certain networks or other groups
- Design, install and maintain networks for customers
- Install internal firewall systems
- Analyze networks for security risks
Marketing Plan
Problem: The problem is that computers and mobile devices break, and the common person is either unaware of how to fix it, or resorts to spending an excessive amount of money on other services.
Solution: 24PinTech: a free IT Support Services company that can fix computers and even mobile devices.
Mission Statement: 24PinTech aims to give the customer the best repair experience possible.
Competitors:
- Data Doctors of Maricopa
- Computer Experts
- Hart Computer Solutions
- Fast-Teks On-Site Computer Service
- Precision Computer Repair LLC
Target Markets:
- Primary - people experiencing issues with technology
- Secondary - people wishing to upgrade technology
Costs: Services will be free of charge but customers may be required to purchase components and materials.
Income Potential: There is no income potential due to the fact that we are a non-profit business.
Promote: We will promote our company through the use of commercials and social media.
Budget: The budget being used for tools and basic supplies is the District CTE Budget.
Customer Outreach: Appointments will have to be made after schooling hours or during lunch.
Operational Plan
During an average day, we will come to class and immediately log into our private helpdesk ticket system. We will review the tickets that are assigned, and then proceed to have a team meeting at least once a week. During the meeting, we will discuss what we need to accomplish the day of, the week of, and any upcoming events or items we need to be aware of. This shouldn’t take longer than 15 minutes. The managerial team will proceed to meet and discuss work performance, tickets needing to be assigned, and any other items of importance.
From there, the team will either: 1) Work on the personal tickets they were assigned. Or: 2) work on specific class assignments or continue professional training using TestOut training and certification system.
A majority of time will be spent in the classroom, the workshop, or after school under the supervision of Mr. Chamberlain. The end goal is to provide a valuable service to the community. There will be times when people are asked to stay after school or come in to work on the weekends. Treating this like a business will give students the opportunity to understand and gain experience of a real work environment.
Professionalism, work ethic, attending events and learning are all part of real world jobs, so they will be heavily graded as part of this program. During the work day, all members of the team are expected to display a sense of professionalism as they go about their tasks. When working they not only represent the I.T. program and Mr.Chamberlain, but they represent Maricopa High School and the surrounding community. It is vitally important to always be working as hard and as well as you can. Any infractions on any level determined by the managers/supervisors/Mr. Chamberlain will be put on suspension and be put on a PIP (Performance Improvement Plan) and/or be terminated from the company.
Job Titles and Descriptions
The following is a list of the job titles and descriptions:
Data Recovery Technician
A Data Recovery Technician will manage and take care of any data related problems with the customer’s devices.
Windows Computer Technician
Technicians will service and repair Windows-based computer systems, regarding both hardware and software. They will also help troubleshoot, suggest and perform solutions to each customer’s problem(s).
Manager
Managers are to consult and guide workers, take care of customers and make assignments based on the needs of the company.
Customer Service Technician
Computer Service Technicians assess, repair, and maintain computers for companies, businesses, or consumers.
System Administrator
System Administrators will work on designing, organizing, modifying, and supporting the company’s computer systems. They will design and install different types of networks such as LANs and WANs.
Mobile Device Technician
A Mobile Device Technician diagnoses and performs repairs on electronic devices such as smartphones and tablets.
SOHO Support
The SOHO Support position is responsible for the support and management of a client’s local network upon order. The SOHO Support will function as a network administrator and must have experience in the computer networking field.
General Consultant
A General Consultant works with different customers to set up their computer, and network systems. They find flaws in their systems and think of solutions to fix these problems along with what proprietary services they would be able to cover. The point of a Consultant is to go to a company looking to upgrade or update their computers, network, or other technological systems and assist them in finding services that their company does.
Link to Original Document
https://docs.google.com/document/d/1PZWtILi96oqMKEDsDASeqC72lFgFtyKkW56acWrKoBo/edit