Common Printer Issues

There is a large list of things that could be wrong with a printer. This guide can be used to diagnose and solve some of the common issues that tend to happen with printers. If none of these work, then it is recommended to do further research on the issue, documentation on the some fixes, or even call the manufacturing company's help center for further assistance.

Common problems

Unable to connect to the printer

1. Restart/Shutdown the printer.
2. Reconnect the printer to the internet by using the menu on the printer and going to internet settings.
3. Make sure that the right printer is connected to the computer.
4. Configure the settings of the printer on the computer by accessing control panel>Hardware and security>Device and Printers>Printer and making sure it is set up properly.

Low ink/replace cartridge

1. Replace the cartridge.
2. Reset the counter if it has already been replaced by using the settings on the printer and going to printing options.

Bad Print Quality

1. Match printer settings when printing by configuring the resolution, size, and format.
2. Make sure paper quality is standard as mixing different types of paper brands can cause low quality

Printer wont print.

1. Readjust the paper tray.
2. Make sure the printer has a stable connection to the computer and internet
3. Make sure the right drivers are installed or if the need to be updated by going to Settings>Devices>Printers and Scanners> Printer Server Properties
4. The printer may not be added, to do so in Windows 10 go to settings>Devices> Printers and Scanners and add.

Paper jams

1. Make sure the paper tray is not overfilled
2. Turn off printer and unplug
3. Open access doors and remove any jammed paper
4. Do a test print to make sure it is working