Spiceworks (Retired)

Accessing and Using Spiceworks

What is Spiceworks?

Spiceworks is the site at which 24PinTech can access all work orders that have been assigned to a technician. Once a technician is logged in, they can view, edit, and comment about their work order as well as complete any documentation that is affiliated with the work order.

Accessing Spiceworks

Any computer in the 24PinTech classroom can access the Spiceworks service. To access the 24PinTech's reserved section in Spiceworks type the upcoming URL into the address bar and it will take you to the login screen for Spiceworks.

http://surtr/pro_users/login

Assigning Work Orders (Manager)

1. Log into Spiceworks using your email and password.
2. Towards the top left of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."
3. To enter a work order process into Spiceworks click on “New Ticket” found towards the top middle of the screen.
4. Using information found in the Google work order spreadsheet, give the ticket a name that is related to the customer. In the description text field, include the customer's name, email address and brief breakdown of the issue. Then assign the ticket to a technician (make sure the assigned technician is the same as the one assigned in the google sheets).
   1. Under the comments, enter the client's email address that the technician should use to contact.
5. Inform the technician that they have a new ticket.

Adding a New User to Spiceworks

1. Log into Spiceworks using your email and password.
2. Navigate to the "Help Desk" section.
3. On the right-hand side of the screen you will see a box labeled "Settings". Click on it.
4. On the left side of the web page under help desk, you will see “User Accounts." Click on it and it will take you to all the users available on Spiceworks.
5. Towards the right side of the screen you will see “Add Users," click on it.
6. Fill out the invitation with first and last names and the email the technician uses most often. Assign them a proper role in Spiceworks. (Put billing rate as $0.00)
7. Send invitation

Checking Tickets

1. Log into Spiceworks
2. Towards the top left of the screen you will see a drop down box with “Inventory," click to drop down other options and navigate to the tab that is labeled “Help Desk."
3. Next to “Tickets” there is a gray drop down box. The default is labeled “Unassigned Tickets." Click the drop down box and navigate to “My Tickets."
4. You will see your assigned work order, with a description and the customer's contact information.