Spiceworks Installation (Retired)

Spiceworks

Spiceworks is a work order management system and ticketing system utilized by 24PinTech. The software uses applications like NMap to find issues and vulnerabilities in the network and systems on it in order to better protect itself and the business. Spiceworks also sends email alerts to all members including alerts about specific hardware in the netspace.

Procedures

Installation Procedure

1. Download or access the Spiceworks.exe file from \\logan\Spiceworks\
2. Run the Application with Administrator Rights
3. Leave the Webserver port number as default (80)
4. Check "Also install NMap and WinPCap"
5. Select a folder with at least 176.3 MB available
6. Allow the program to install Spiceworks
7. Click continue and check the boxes for 'Install desktop shortcut' and 'Start Spiceworks now'

Configuration Procedure

1. Allow for Spice works to start up (this will begin the webserver and launch spiceworks immediately after installing)
2. When it finishes 'heating up' it will land to the page pictured, put in a strong password and current Email address then hit 'Get Started'

1. Once logged in it will bring you to this page, From here there is an unassigned ticket that will explain some of the basics of using Spiceworks. However, for the current Procedure, hit the settings button in the top right.

1. After hitting settings you will be brought to the Email settings page (as pictured). Here you plug in the information pertaining to the current Email addresses that will be used for outgoing or incoming.

1. On this Settings page you are also able to utilize Active Directory, Alerts, and the Portal. Each setting is extremely easy to work with.

User Add/Delete/Modify Procedure

• From the Main Page click on the drop down selector that says 'Help Desk', and Select 'Inventory'

• From the Inventory Page, click on the drop down menu 'My Network' and select 'People'

• In order to add people to the Spiceworks system you can either go through Spiceworks or through Active Directory. For this we will be going over Spiceworks.
• In order to add a new user, click on the 'New Person' button. (As Pictured)

• Fill out the Form that pops up to the best of your ability.
• You have now added a person to your team.

Security of Spiceworks

Scanner

The inventory section of the main interface provides information on each system in the netspace that it can connect to. It does this by utilizing a program called 'NMap' (nmap.org). Its main purpose is to scan hardware to find current running services and, in the case of Spiceworks, Issues with each system

IDS

It also acts as an IDS (Intrusion Detection System) notifying administrators of attempted logins or connections from 'dangerous IP's' it does this by using a system called 'Alien Vault'.