Job Descriptions

Company Description

The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technology, which prompted us to create the company. The company will allow the students to be able to gain experience in information technology, thus preparing them for future careers within the industry. As part of the training program, employees will be certified in various courses, including but not limited to the A+ Certificate, CCNA certification and multiple other TestOut Course certifications.

SOHO Support Job

Description:

The SOHO Support position is responsible for the support and management of a client’s local network upon order. The SOHO Support will function as a network administrator and must have experience in the computer networking field at minimum an understanding of local network connections and the troubleshooting associated with said network.

Responsibilities:

• Communicate effectively with peers and the client.
• Document all jobs done for a client and be able to have clear details.
• Set up and maintain a local network and properly secure it.
• Be respectful to the client and put them first when you are on the job.
• Troubleshoot local network problems and set up preventive measures against any future problems.
• Assist clients with any questions or request they may have as long as it falls into the jurisdiction and responsibility of the job field.

Qualifications:

• Previous experience with computer networking and setting up a small area network and maintaining it at minimum.
• Experience with router and modem settings and experience with the different settings inside of said devices.
• Experience with the Windows 7 Operating System or greater, experience with the Window’s networking tools and settings.
• Certifications in related field (CCNA, Testout Network Pro, etc.).

General Consultant

Description:

A General Consultant works with different customers to set up their computer, and network systems. They find flaws in their systems and think of solutions to fix these problems along with what proprietary services they would be able to cover. The point of a Consultant is to go to a company looking to upgrade or update their computers, network, or other technological systems and assist them in finding services that their company does.

Responsibilities:

• Understanding all services that their company can provide
• Being professional and polite with clients
• Having knowledge in multiple fields, as well as having some level of training in them
• Having the ability to scan networks for faults, and knowing how well certain computers would run in certain networks or other groups
• Knowledge of Windows and Linux workstation and server operating systems.

Qualifications:

• Having common sense
• Understanding different network types and their functions
• Understanding the different uses for different
• Being able to speak with people that do not understand their systems like a computer scientist
• Understanding fully what the company will do.
• CompTIA A+, Network +, and/or Cisco CCNA certifications a plus

Data Recovery Specialist

Description:

Data recovery specialist: A position in data recovery can be slow at times, but when disaster strikes, it’s extremely fast-paced. The specialist must be able to think and act quickly to mitigate damages and bring data back to production in the fastest way possible. Each hour is more downtime and revenue for the company. Data recovery specialists also perform basic maintenance and support to avoid data disasters.

Requirements:

• Knowledge on programs and tools necessary to repair and recover memory
• Must have the willingness to strive to find and research any other methods to operate on memory
• Required to follow all safety and discretion clauses

Responsibilities:

• Recovery of lost or damaged memory
• Recovery of deleted or wiped memory
• Removal of password on Windows ‘99 systems and above
• Full wiping of memory and scrambling of sensitive data (if requested)
• Repair, removal and/or assessment of problem with a memory device
• Ability to work with computer hardware especially hard drives and associated equipment
• Soldering components to computer hardware to fix mechanical issues
• Forensic discovery of computer data that’s either hidden or damaged
• Work with cellular and wireless equipment to recover data from smartphones
• Troubleshoot computer hardware issues and perform maintenance on desktops and servers
• Work with other team members to identify security issues related to company data
• Perform low level forensics on multiple computer hardware storage
• Train team members with the best practices for data storage
• Create data recovery plans for disaster recovery
• Practice disaster recovery plans using testing policies

Computer Service Technicians

Description:

The 24pin Technology team consists of a group of students all currently attending Maricopa High School. We are all extremely enthusiastic about all things technology, which prompted us to create the company. The company will allow the students to be able to gain experience in information technology, thus preparing them for future careers within the industry. As part of the training program, employees will be certified in various courses, including but not limited to the A+ Certificate, CCNA certification and multiple other TestOut Course certifications.

Requirements:

• Solve issues that might not have a clear solution; experiment and use trial and error
• Diagnose, repair and test computer problems as they arise
• Ask questions and listen to customers in order to find out the issue, explain the problem in a clear and understandable way and give them options for repair or replacement
• Be able to use diagnostic tools to assess or monitor computer systems

Responsibilities:

• Installing and repairing internal and external components
• Implementing proper security settings and programs
• Installing operating systems and software
• Making a system’s performance efficient and smooth, and assisting customers understand how to take care of their system

Mobile Technician

Description:

Mobile Technicians repair and maintain smartphones, tablets and other mobile devices.

Requirements:

• Honesty and Integrity
• Enjoy working on electronic gadgets
• Reliable and timely -- strong work ethic
• Strong focus on quality repairs
• The ability to read, write and communicate in English in order to read and comprehend assembly manuals and process documentation
• Troubleshooting and assembly skills
• Moderate computer skills

Responsibilities:

• Perform routine inspection, testing, and repair of smartphones and other mobile devices.
• Accurately document repairs and parts information on work orders.
• Perform high quality repairs and refurbishment of electronic devices such as smartphones, tablets and other mobile devices.
• Keeps work area clean and sterile.

References

Data Recovery Specialist